MDA Network Controller

Global Enterprise Services - Hill Air Force Base, UT

Full-time

Hill Air Force Base, UT

Professional, Scientific, and Technical Services

About the position

The MDA Network Controller is responsible for providing overall network support for customer programs, particularly in monitoring and evaluating components of the DISA Enterprise Network. This role requires collaboration with engineering teams to enhance network capabilities and involves advanced troubleshooting of complex network issues. The position operates in a 24/7 environment and requires a rotating shift schedule.

Responsibilities

• Responsible for overall network support for customer programs including monitoring and evaluating various components of the DISA Enterprise Network.
• Partner with engineering team to provide specifications for network architecture, evaluating and integrating new technologies to enhance current capabilities, and performing needs assessments.
• Analyze user requirements, concept of operations documents, and system architectures to develop solutions for network outages or other systems issues.
• Provide advanced troubleshooting and problem resolution of complex network problems.
• Interact with customer and/or senior leadership regarding network engineering, technical considerations, and for associated problems, issues or conflicts.
• Verify equipment is operating within parameters of predetermined configurations and react to alarms as necessary.
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SONET, IP and SATCOM network issues.
• Provide SONET/SDH/IP network support to include configuration of switches, routers, multiplexers, media converters, and modems.
• Utilize diagrams, maps, cut sheets, and TSOs/SAAs/GAAs as source documentation for network configuration.
• Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our customer's communications.

Requirements

• High School diploma and 3+ years of related experience; Associates and Bachelor's degrees preferred.
• Hold DoD-8570 IAT Level 2 certification (Security+ CE) prior to start date.
• Ability to work in a 24/7 operation.
• Experience with alarm surveillance, fault management, LAN maintenance, performance management.
• Understanding of Satellite Communications (SATCOM) architecture and signal flow.
• Expertise in routers, switches, crypto devices, routing, Promina, CISCO (multiplexers), Juniper, ADTRAN, MSPP, DWDM, Optical Switching, SATCOM/MILSATCOM.
• General understanding of network topologies, both transport and IP.
• Familiarity with the operation of trunk (bulk), MILSATCOM, and data encryption devices.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.