MDU Solution Architect- Eastern U.S.

About the position

The MDU Solutions Architect is a customer-focused technical sales role responsible for providing technical support and management for accounts, acting as a trusted advisor. This position involves collaborating with Territory and Partner Account Managers to sell RUCKUS networking solutions through channel partners, conducting consultative discussions, technical demos, and training sessions. The role requires strong technical skills, industry knowledge, and excellent communication abilities, with a focus on driving revenue and achieving MDU goals.

Responsibilities

• Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings
• Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets
• Have a working knowledge of RUCKUS Networks wireless, wired and software solutions
• Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions
• Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve target MDU goals

Requirements

• Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering; Networking Engineering; Information Technology; Management Information Systems; Computer Science; or equivalent proven work-related experience
• Minimum 5 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
• A professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred
• Strong ability to support and manage the process of troubleshooting complex problems
• Highly effective technical presentation skills
• Strong verbal and written communications skills

Nice-to-haves

• A proficient understanding of pre-sales engineering, technical sales processes, and critical account management
• Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers
• Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design
• Expert knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, hypervisor solutions, (such as VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc.
• DevOps/REST or other common API programming knowledge a plus
• General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security
• Working knowledge of wi-fi design tools such as Ekahau, IBWave, Air Magnet, Hamina, etc.
• Direct Experience working in the MDU space or the Commercial Real Estate Industry

Benefits

• Medical, dental, and vision plans
• Life and accidental death insurance
• 401(k) plan
• Participation in the Company's Incentive Plan
• Eleven paid holidays in a full calendar year
• Two weeks of paid vacation (prorated based on start date)
• Other leave options