Meat - Manager

Job Title: Meat Manager Department: Meat Reports To: Store Director FLSA Status: Non-Exempt Summary This is a management position. The Meat Manager will have the necessary confidence, commitment, and motivation to move his/her staff and his/herself towards success. Key personality and character traits needed to accomplish this are: patience, even temperedness, humbleness, humorous, good listening skills, observant, perceptive, supportive, decisive, flexible, analytical, consistent, progressive, provocative and an encourager and coach. Since this is a customer-service oriented and teacher position, the Meat Manager must also be smooth tempered and possess excellent people skills. Due to Bristol Farms' goals and structure, the Meat Manager should also be open to growth and expansion. Essential Duties and Responsibilities The Meat Manager coordinates the activities of workers engaged in ordering, processing, and selling meats and poultry and maintaining frozen food lockers. He/she is also responsible for all aspects of the Meat Department operations with direction from the Sr. Director Meat/Seafood/Sushi, the Meat Merchandiser, and the Store Director by performing the following duties personally or through subordinates. (Other duties may be assigned): * Prepares the weekly and daily work schedules and directs the activities of employees working in the Meat Department. * Is responsible for the staffing, training and overall development of employees working in the Meat Department on a daily basis. * Trains employee on cutting, trimming, deboning, and cleaning meats and poultry. Also trains on all opening and closing procedures for department. * Responsible for training and follow-up for Meat Apprentice Program. * Ensures proper documentation of training. * Helps manage costs by controlling shrink and theft. * Maintains the appropriate profit margin in accordance to approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management. * Maintains price integrity. * Assures high quality and proper quantity of products via proper ordering and receiving either through self or other employees. * Orders product accurately and in a timely manner. * Examines products bought for resale or received for storage. * Logs all invoices on the daily and weekly log sheets. * Manages and assures proper displaying and selling of all meat products to customers and advises customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storage. * Responsible for all employees practicing the same techniques. * Conducts monthly department meetings. * Engages and coaches others in suggestive selling techniques. * Suggests development of new products to superiors. If approved, implements suggestions. * Implements new product introduction, department demos, employee product knowledge and sales training. * Responsible for monthly inventory. * Consistently walks around the back of the case to check the view from the front to assure clean, visible, and plentiful display of product. * Responsible for implementing and maintaining all marketing programs, including but not limited to weekly ads, price changes, merchandising, etc. * Responsible for communication with the Store Director on all meat related issues. * Responsible for communication with all Meat Department Employees. * Responsible for using the tools provided by management to ensure the success of the department. * Responsible for enforcing company policies. * Responsible for entire Meat Department in serving customers with excellent service and adhering to the "15 Second Service" policy. * Ensures the active practice of "7 Points to Extraordinary Service." * Handles customer complaints in such a manner to assure customer satisfaction. * Conducts accident investigations and completes paperwork within accordance to Cal Osha SB-198. * Maintains the Meat Department, including all cases, under current health codes and Bristol Farms standards on sanitation and cleanliness. * Arranges for all equipment to be fixed and cleaned. * Leads by example; models correct behavior and adherence to company policies and procedures. * Oversees the Seafood Department. * Follows the employee handbook at all times, especially on service standards and appearance. * At all times, meets and exceeds Bristol Farms standards in service, quality, and cleanliness. Supervisory Responsibilities The Meat Manager manages 1-3 subordinate supervisors who supervise a total of 6-10 employees in the Meat Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Also, directly supervises 6-10 employees. Carries out supervisory responsibilities in accordance with Bristol Farms policies and all applicable laws. Responsibilities include interviewing; training Employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employee; addressing complaints and resolving problems. Customer Service Skills The Meat Manager is expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Meat Manager is expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace. Education and/or Experience High School diploma or general education degree (GED); three to five years related experience and /or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals. Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution. Knowledge Of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Physical Demands While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision. Work Environment While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually loud. In addition, there is a high stress level.