Mechanical Account Manager - Central

Rheem Manufacturing - Dallas, TX

Full-time - Mid Level

Dallas, TX

Machinery Manufacturing

About the position

The Mechanical Account Manager - Central is responsible for managing relationships with mechanical contractors, promoting and supporting Rheem's commercial water heating products. This role requires a strong understanding of mechanical systems, sales skills, and a proactive customer service approach. The position involves identifying key contractors, providing training, and ensuring customer satisfaction within the Central Region.

Responsibilities

• Evaluate the needs and opportunities for contractors by developing a trusting relationship to introduce the value/benefit upsell approach of the Rheem product line.
• Develop and maintain strong, long-lasting relationships with mechanical contractors to ensure customer satisfaction and loyalty.
• Provide technical support and product information to contractors, assisting them in selecting the right Rheem commercial water heating products for their projects.
• Identify and pursue new business opportunities with existing and potential mechanical contractors.
• Oversee the planning and execution of projects involving the installation and maintenance of Rheem commercial water heating products.
• Stay updated on the latest industry trends and technologies to provide informed advice and solutions to contractors.
• Collaborate with the Commercial Water training team to provide/offer training sessions and product demonstrations for contractors to enhance their knowledge and use of our products.
• Address and resolve any product or service-related issues promptly to maintain customer satisfaction.
• Track and report on sales activities, market trends, and customer feedback to support strategic planning and decision-making.
• Work closely with the sales, engineering, and customer service teams to ensure seamless communication and support for contractors.
• Participate in trade and industry events focused on demand generation.

Requirements

• Bachelor's degree in Mechanical Engineering, Business, or a related field.
• Minimum of 3-5 years of experience in account management, sales, or a related role within the mechanical or water heating industry.
• Strong technical knowledge of mechanical systems and commercial water heating products.
• Proven track record of building and maintaining client relationships.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and CRM software.