MECM Technical Support Engineer

$83,200 - $83,200/Yr

ManpowerGroup - Redmond, WA

Full-time - Entry Level

Remote - Redmond, WA

Administrative and Support Services

About the position

The Technical Support Engineer will be responsible for providing technical support for Microsoft Endpoint Configuration Manager (MECM), Windows Server Update Services (WSUS), and related technologies. This role involves troubleshooting complex product issues, communicating effectively with customers, and working independently to resolve technical problems.

Responsibilities

• Work on customer problem tickets on a daily basis using phone or email as contact methods.
• Provide technical support for complex product issues, including escalated issues, to end-users, developers, and corporate customers.
• Communicate effectively with customers via telephone, written correspondence, and electronic media.
• Work independently with limited supervision.
• Demonstrate the ability to learn new technologies/products and independently research undocumented processes and issues.

Requirements

• 2-4 years of experience in a related field.
• Experience with Microsoft Endpoint Configuration Manager (MECM, SCCM, or ConfigMgr), Windows Server Update Services (WSUS), Windows Servers, and knowledge of Intune and Co-Management.
• Exceptional problem-solving and communication skills, both spoken and written English.
• 2+ years of strong technical troubleshooting experience with demonstrated problem-solving skills.
• 2+ years of industry experience in technical customer support.

Benefits

• 18-month contract with potential for extension.
• 100% remote work.
• Opportunity to work with cutting-edge technology and expand your technical skills.
• Competitive pay rate of $40/hour.
• Access to a short refresher course for product knowledge and tools.