Media Content Quality Assurance Specialist

$62,400 - $72,800/Yr

Eliassen Group - Charleston, WV

Full-time - Entry Level

Onsite - Charleston, WV

Administrative and Support Services

About the position

The Media Content Quality Assurance Specialist is a remote role focused on ensuring the quality of content before it is published on company websites. This position involves analyzing, designing, and executing testing processes to identify defects and improve user experience. The specialist will work closely with various business teams to communicate issues and recommend solutions, making relationship-building and cross-team communication essential aspects of the role.

Responsibilities

• Measure and monitor quality data and recommend solutions to improve the site's performance for internal and external customers
• Analyze search phrasing for appropriate results
• Analyze category relationships and product content for appropriate information and results
• Analyze customer comments for trends and actionable items
• Validate contents of site to weekly marketing calendar
• Log and track actionable items in Test Director defect tool
• Communicate defects to appropriate owner
• Provide management with weekly status reports
• Escalate to management those issues not resolved in expected time frame
• Attend business operations meetings and appropriate team meetings to discuss planning, strategy and priorities
• Scour website continuously for defects and poor user experiences
• Recommend changes to site based on improved user experience and corporate sales

Requirements

• 3+ years of working knowledge of web applications, service-oriented architecture/web services, and client/server technology testing
• Proficient with MS Office
• Proven ability to build relationships
• Act as a business quality resource for online marketing and creative team when testing expertise or scoping is requested across domains

Nice-to-haves

• 1-3 years' experience activating paid media within Meta and/or Pinterest platforms
• Large Agency experience
• Additional channels such as Youtube, Snapchat, Tiktok, etc.

Benefits

• Medical (choice of 3 plans)
• Dental
• Vision
• Pre-tax accounts
• Life insurance
• Disability insurance
• 401(k) with match
• Sick time if required by law in the worked-in state/locality