Lexipol - Frisco, TX
posted 4 months ago
The Media Customer Success Manager at Lexipol is a full-time contract role based in Frisco, TX, focused on managing digital advertising campaigns for clients in the public safety industry. This position is integral to the post-sales organization, ensuring that advertiser campaigns are optimized and performing well, thereby driving business value through upsells and renewals. The role requires a blend of creativity, communication skills, and consulting expertise, as the CSM will partner with a diverse range of clients, including major brands like Motorola and Amazon, as well as small to medium-sized businesses. The CSM will be responsible for understanding client needs, setting expectations, and guiding actions to achieve marketing program goals. The CSM will manage the fulfillment of client online marketing campaigns, which includes coordinating ad placements in newsletters, media sites, and custom content creation. Monthly account reviews will be conducted with the sales team to analyze campaign performance and provide insights. The ideal candidate will be highly organized, capable of balancing over 50 client projects, and comfortable with data analysis to demonstrate ROI for clients. The role emphasizes effective communication, collaboration with cross-functional teams, and a strong focus on client satisfaction and campaign success. Key responsibilities include onboarding new clients, managing campaign setups, analyzing performance metrics, and identifying opportunities for upselling and renewals. The CSM will also provide training to clients on utilizing campaign elements and reporting features, ensuring that clients are well-equipped to achieve their marketing objectives. This position is designed for individuals who thrive in a fast-paced environment and are committed to continuous improvement and client success.