Media Operations Manager, XCM

$70,900 - $151,700/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Media Operations Manager for Amazon's Cross Channel Marketing Team (XCM) is responsible for supporting paid media and social operations. This role focuses on understanding the needs of media managers and the activation team to provide operational solutions for integrated ad campaigns. Key functions include auditing processes, developing workflows, managing vendor relations, and improving project management and reporting capabilities. The position plays a crucial role in access management and governance of marketing assets across social media and DSP platforms, contributing to the scaling of operational capabilities globally.

Responsibilities

• Analyzes, plans and implements short and long-term operational process improvements.
• Supports Amazon stakeholders with social handle creation and user access management.
• Identifies process gaps and inefficiencies, communicates to stakeholders, and updates workflows accordingly.
• Provides contract support/management for tech partners.
• Develops metrics and measures performance against process requirements, aligning improvement projects to close performance shortfalls.
• Researches, recommends and builds processes to translate business objectives into functional requirements and solution design.
• Surveys and analyzes best practices across Amazon and external teams, supporting pilot projects and internal case studies.
• Develops process documentation and operating instructions for stakeholders.
• Creates training guides and learning videos for global distribution.
• Partners with product tech teams to drive automation across workflow processes.

Requirements

• Experience using data and metrics to drive improvements.
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables).
• Experience managing or working within cross-functional marketing and creative teams.
• 3-5+ years of experience in a media or marketing operations role.
• Passion for mechanisms, problem solving and streamlining workflows.
• Strategic thinker with strong analytical skills and a bias towards data-led decision making.
• Comfortable presenting to stakeholders with verbal and written communication.
• Ability to thrive in ambiguity, solve complex problems, and scale solutions effectively across an organization.
• A proven track record of inventing and simplifying in cross-functional capacities.

Nice-to-haves

• Major media agency or client-side paid media experience highly desirable, ideally working with global stakeholders.
• Experience with Social Media Application administration including page/handle creation, ad account and user management.
• An understanding of billing processes from PO management to invoice reconciliation and accruals.
• Certification/Proficiency in Social Management Platforms like Sprinklr or Smartly.
• Certification/proficiency in Smartsheet.
• Six Sigma Certification or Agile certification.
• Project/Program management certification (PMP, CAPM, CSM, etc).

Benefits

• Medical, financial, and other benefits as part of a total compensation package.
• Equity and sign-on payments may be provided depending on the position offered.