Media Operations Specialist

Abidi Solutions - Englewood, NJ

Full-time

Englewood, NJ

About the position

We are seeking a skilled Media Operations Specialist to join our team in Englewood Cliffs, NJ. This role is a hybrid position that blends broadcast engineering, information technology, and digital media. The ideal candidate will have a strong background in Film/TV, Computer Science, Information Systems, or Digital New Media and a deep understanding of the digital supply chain. The Media Operations Specialist will be responsible for scoping, building, launching, and supporting workflows for content ingest, transcode, and fulfillment across the digital supply chain. This position requires a proactive approach to handle partner onboarding and provide operational and technical support for the Media Operations & Technology team. In this role, you will manage content ingest, preparation, quality control (QC), and international delivery while resolving or escalating issues through electronic communication, phone, and in-person interactions. You will also provide operations and customer support for applications and products used in file-based digital workflows, including video editing, transcoding, digital file delivery, and live streaming. Collaboration with internal teams is essential to ensure successful implementation and roll-out of additional projects requiring cross-team alignment. The Media Operations Specialist will play a crucial role in maintaining the efficiency and effectiveness of our media operations, ensuring that all workflows are optimized and that any issues are addressed promptly.

Responsibilities

• Scope, build, launch, and support workflows for content ingest, transcode, and fulfillment across the digital supply chain.
• Handle partner onboarding and provide operational and technical support for the Media Operations & Technology team.
• Manage content ingest, preparation, QC, and international delivery while resolving or escalating issues through electronic communication, phone, and in-person.
• Provide operations and customer support for applications and products used in file-based digital workflows, including video editing, transcoding, digital file delivery, and live streaming.
• Collaborate with internal teams to ensure successful implementation and roll-out of additional projects requiring cross-team alignment.

Requirements

• 3+ years of experience in digital supply chain, broadcast operations, or a post-production environment.
• 3+ years in a support or customer-facing role within a media-based company.
• Proficiency with post-production software such as Avid Media Composer, Adobe Suite, Final Cut Pro, etc.
• Experience with digital media file types and encoding workflows (e.g., QT, MXF, MPG, MP4).
• Familiarity with file encoders like Vantage, Adobe Media Encoder, and cloud services.
• Knowledge of metadata file types (.xml, .json, .csv) and experience in metadata schema creation/manipulation using JavaScript or other scripting languages.
• Strong understanding of desktop hardware, software applications, MAC/PC OS, and network connectivity.
• Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel).
• Strong desire to learn and adapt to new technologies and challenges.
• Excellent troubleshooting, problem-solving, and escalation skills.
• Experience with file transcode software like Vantage or cloud-based solutions like AWS Elemental MediaConvert.
• Familiarity with digital delivery methods such as AWS, Aspera P2P/Faspex, Signiant, etc.
• Experience with QC software like GrayMeta Iris, Switch, VLC, etc.
• Knowledge of MacCaption for closed caption creation, editing, and converting.
• Ability to support customer workflows through operations teams or help desks.
• Strong multitasking skills and the ability to make effective decisions in a high-pressure, deadline-driven environment.
• Excellent communication skills with the ability to interface effectively with multiple departments, clients, and vendors.