University of California - San Francisco, CA
posted 5 days ago
The Mediation & Support Specialist in Patient Relations at UCSF is responsible for providing consultative and strategic support to patients, visitors, and staff across all Medical Center locations. This role involves addressing complex patient complaints, coordinating multidisciplinary reviews, and ensuring compliance with patient rights and responsibilities. The specialist also manages the Decedent Affairs program, providing emotional support to families and interfacing with external agencies. The position emphasizes teamwork, effective communication, and the promotion of patient satisfaction while minimizing medical/legal risks.