Medicaid Support Specialist

$40,560 - $40,560/Yr

System One - Menands, NY

Full-time - Entry Level

Menands, NY

Administrative and Support Services

About the position

The Medicaid Support Specialist role at ALTA IT Services involves providing support to a Fortune 100 company in the federal space. This entry-level position focuses on assisting Medicaid providers with billing and enrollment inquiries through inbound phone calls. The role requires a strong understanding of Medicaid claims and customer service processes, making it an excellent opportunity for individuals looking to gain experience in the healthcare support field.

Responsibilities

• Answer inbound phone calls from Medicaid Providers regarding billing or enrollment inquiries.
• Process transactions via telephone, internet, and correspondence from customers and representatives.
• Enter and maintain database records of customer profiles and prepare status reports.
• Act as a liaison for customers to ensure their needs are met.
• Maintain knowledge of company products and customer service processes.

Requirements

• High School Diploma or GED required.
• 2+ years of customer service experience required.
• Strong Microsoft Office skills (Word, Excel, PowerPoint) required.
• Strong telephone and verbal communication skills required.
• Customer focus and adaptability to different personality types required.
• Ability to multi-task and manage time effectively required.

Benefits

• Health and welfare benefits coverage options including medical, dental, and vision insurance.
• Life insurance and voluntary plans available.
• Participation in a 401(k) plan.