Medicaid Support Specialist

$40,560 - $40,560/Yr

System One - Menands, NY

Full-time - Entry Level

Menands, NY

Administrative and Support Services

About the position

The Medicaid Support Specialist role is an entry-level position that involves providing support to a Fortune 100 company in the federal space. The specialist will handle inbound phone calls from Medicaid providers regarding billing and enrollment, requiring a solid understanding of Medicaid claims to assist effectively. This position offers a great opportunity to gain experience and enhance your resume.

Responsibilities

• Answer inbound phone calls from Medicaid providers regarding billing or enrollment.
• Process transactions via telephone, internet, and correspondence from customers and representatives.
• Enter and maintain database records of customer profiles.
• Prepare and maintain status reports.
• Act as a liaison for customers.
• Maintain knowledge of company products and customer service processes.

Requirements

• High School Diploma or GED.
• 2+ years of customer service experience.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).
• Strong telephone and verbal communication skills.
• Customer focus and adaptability to different personality types.
• Ability to multi-task and manage time effectively.

Benefits

• Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, and voluntary plans.
• Participation in a 401(k) plan.