Medical Administrative Assistant/ Patient Care Coordinator

$41,600 - $56,160/Yr

The Sleep Apnea Center of Connecticut - Darien, CT

Full-time - Entry Level

Darien, CT

About the position

The Medical Administrative Assistant/Patient Care Coordinator at The Sleep Apnea Center of Connecticut is a full-time role focused on providing exceptional administrative support and patient care in a dental sleep medicine practice. The position involves managing patient appointments, verifying insurance, and ensuring efficient office operations while delivering outstanding customer service to enhance patient experiences.

Responsibilities

• Schedule and manage patient appointments, ensuring all documents are complete and accurate.
• Provide timely communication with patients about their treatment plans and next steps.
• Verify patient insurance benefits for coverage of dental sleep medicine treatments.
• Process claims and ensure accurate billing procedures are followed.
• Ensure patient records are accurately maintained, including medical history and treatment plans.
• Greet and assist patients in a friendly and professional manner.
• Answer phone calls, respond to emails, and direct inquiries to appropriate staff members.
• Maintain accurate patient records and update information in the Electronic Health Record (EHR) system.
• Coordinate patient flow to ensure timely and efficient service.
• Prepare and maintain patient charts and ensure all necessary documentation is complete and accurate.
• Provide information to patients regarding procedures, treatments, and office policies.
• Handle patient inquiries and concerns in a compassionate and timely manner.
• Collaborate with physicians and medical staff to ensure optimal patient care.
• Assist in preparing and processing medical forms, records, and correspondence.

Requirements

• Previous experience in a medical administrative and patient care coordinator role in a medical/healthcare setting.
• Knowledge of medical insurance, billing, and coding practices is highly desirable.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with office software (e.g., Microsoft Office, practice management systems).
• Compassionate and patient-focused approach with a strong desire to help people.
• Ability to work independently and as part of a team.
• Knowledge of medical terminology and basic office procedures.
• Strong attention to detail and accuracy in handling patient information.
• Ability to maintain confidentiality and adhere to HIPAA guidelines.

Nice-to-haves

• Prior experience in patient scheduling, insurance verification, and billing preferred.
• Customer service experience of 1 year (Preferred).
• Medical terminology experience of 1 year (Preferred).
• Computer skills experience of 1 year (Preferred).

Benefits

• 401(k)
• 401(k) matching
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training