Martin's Point Health Care - Gorham, ME
posted 25 days ago
Full-time - Entry Level
Gorham, ME
Insurance Carriers and Related Activities
About the position
The Clinical Support staff at Martin's Point Health Care play a vital role in providing exceptional service to patients and supporting the care team. This position focuses on enhancing patient relationships, managing office workflows, and assisting with patient care procedures. The staff will work collaboratively with healthcare professionals to ensure efficient patient visits and contribute to the overall health management of the targeted population.
Responsibilities
- Facilitates patient-centered visits by ensuring proper screening, documentation, and testing are completed.
- Ensures all consults and charts are scanned, downloaded, and communicated in preparation for patient contact.
- Works in provider desktop, reviews, and assists in Health Matrix and other population health management functions under provider supervision.
- Coordinates and manages provider's desktop activity, including lab result reporting, phone calls, order entry, RX processing, and outreach efforts.
- Triages as directed by protocols.
- Performs direct patient care services in accordance with clinical protocols in a patient-centered manner.
- Ensures provider schedule meets the needs of patients for both visit and non-visit.
- Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes.
- Performs and documents necessary ancillary tests such as EKGs, PFTs, and various lab tests as ordered by the provider.
- May administer immunizations, allergy shots, and medications in accordance with current protocols, depending on licensure level.
- Ensures exam rooms are prepared for patient visits, including equipment operability, supply inventory, and cleanliness.
- Provides patient education in support of patient visits and ongoing care.
- Assists with orientation and training of new staff members.
- Maintains clinical/technical skills and knowledge through ongoing development and continuing education.
Requirements
- High School diploma or equivalent.
- For Clinical Support I: Current MA certification by AAMA, AMT, NHA, or NCCT and completion of a two-year accredited Medical Assistant Program/Associate Degree preferred.
- For Clinical Support II: Completion of Licensed Practical Nurse program and an active, unrestricted LPN license required.
- Basic Life Support (BLS) certification is required.
- Related experience in a physician's office, medical setting, or outpatient clinic required.
Nice-to-haves
- Completion of a two-year accredited Medical Assistant Program/Associate Degree for Clinical Support I.
- Experience with electronic health records and patient management systems.
Benefits
- Health insurance coverage
- Paid holidays
- Continuing education support
- Flexible scheduling options
- Employee wellness programs
