Medical Assistant-Community Health Worker

$37,440 - $56,160/Yr

Journey Health - Concord, CA

Part-time,Full-time - Entry Level

Remote - Concord, CA

Ambulatory Health Care Services

About the position

The Medical Assistant-Community Health Worker (MA-CHW) at Journey Health plays a vital role in providing care and administrative services as part of a multidisciplinary team. This position focuses on enhancing access to healthcare for vulnerable populations by removing barriers to care and supporting patients in achieving their health goals. The MA-CHW will work under the supervision of clinical practitioners and engage with patients both in-person and remotely to deliver high-quality, culturally sensitive care.

Responsibilities

• Administer health screenings, diagnostic testing, and treatment procedures under the supervision of a clinical practitioner.
• Maintain a caseload of Medi-Cal patients and provide ongoing support.
• Facilitate patient access to social resources, including applying for Medicaid benefits and connecting with local community services.
• Conduct telephonic and face-to-face outreach with patients to identify social determinants of health impacting their wellness.
• Support patient care delivery by preparing laboratory specimens, performing basic laboratory tests, and conducting select clinical procedures.
• Assist with clinical and administrative duties to optimize patient experience and care management.
• Coordinate with patients, caregivers, and care team members to implement care plans based on patient priorities and goals.
• Utilize coaching and motivational interviewing techniques to support patients in achieving their goals.
• Identify barriers to achieving clinical or social outcomes and engage the care team to revise care plans as necessary.
• Work with interdisciplinary teams to develop transition plans for patients moving from acute or post-acute settings to home.
• Utilize technology and digital resources to monitor ongoing care activities.
• Facilitate, track, and manage referrals to key treatments and services.
• Document patient-related activities and interactions in electronic medical records or appropriate platforms.

Requirements

• Community Health Worker Certification or 2,000 hours working as a CHW (or similar role) in the past 3 years, with a commitment to certification within 1 year of hire.
• Experience navigating the healthcare system.
• Certification in basic life support (BLS).
• Experience providing culturally sensitive care and delivering high-quality customer service to diverse communities.
• Clear and effective communication skills with team members, clients, and stakeholders.
• Ability to work independently, make informed decisions, and manage tasks efficiently in a fast-paced environment.
• Support colleagues and foster a cohesive, high-performing team.
• Adaptability to organizational changes in a dynamic, start-up environment.
• Proficiency in Microsoft Suite applications (Word, Excel, PowerPoint, Outlook, and Teams).
• Familiarity with motivational interviewing, clinical documentation, and the healthcare system.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Flexible schedule