Medical Assistant/Front Office- Hollywood

St Anthony Medical Centers - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Ambulatory Health Care Services

About the position

The Medical Assistant/Front Office position at St. Anthony Medical Centers involves providing essential support in a community clinic setting. The role focuses on managing patient interactions, handling administrative tasks, and ensuring efficient communication within the healthcare environment.

Responsibilities

• Answer high volume calls and document all call information according to standard operating procedures.
• Schedule appointments and verify insurance eligibility.
• Handle customer inquiries both telephonically and in-person.
• Provide patients with service information.
• Enter new patient information into the system and update existing patient information.
• Process orders and patient requests.
• Identify and escalate priority issues.
• Route calls to the appropriate resource when necessary and follow up with patient calls.
• Contact patients as needed.
• Perform other duties as assigned.

Requirements

• Must be bilingual (Spanish)
• Ability to type quickly
• Ability to properly answer the phone
• Strong data entry skills
• Previous experience in a healthcare call center or customer service environment preferred
• Knowledge of customer service principles and practices
• Knowledge of administration and clerical processes
• Attentive to detail
• Active listener

Benefits

• Health insurance
• Dental insurance
• 401(k)