Medical Assistant/Front Office Receptionist

$35,360 - $45,760/Yr

Md Today Urgent Care - San Diego, CA

Part-time,Full-time - Entry Level

Onsite - San Diego, CA

Hospitals

About the position

The Patient Coordinator/Medical Assistant Front Office Receptionist at MD Today Urgent Care is responsible for providing exceptional customer service and administrative support in a fast-paced urgent care environment. This role involves greeting patients, managing patient flow, verifying insurance, and ensuring accurate patient records. The position requires a friendly demeanor and the ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet patients in a professional, warm, friendly, and calm manner.
• Welcome patients, create a warm and friendly atmosphere, and deliver outstanding customer service.
• Perform patient registration, data entry, verify insurance, collect co-pays, and check outstanding balances.
• Control patient flow to ensure patients are seen quickly and organized.
• Build rapport with patients to encourage return visits for services.
• Enter charges, scan charts, and ensure patient files and charges are complete and accurate.
• Answer incoming calls in a professional manner, forwarding calls or taking messages as appropriate.
• Coordinate faxes and referrals with other physicians and employers.
• Set up Worker's Compensation files correctly and accurately.
• Ensure cleanliness of the patient waiting area and office.

Requirements

• 1 year of medical receptionist experience required.
• Minimum of one year experience collecting insurance/understanding deductibles.
• Strong customer service skills and a friendly, positive attitude.
• Typing above 30 WPM and computer skills required.

Nice-to-haves

• Medical Assistant Certification.
• Preferred 1 year of urgent care/ER/family practice experience.
• Spanish-speaking applicants are a plus.
• Experience with EHR systems.
• Worker's Compensation claim experience.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• 401(k) matching
• Life insurance