St. Anthony Medical Centers is seeking a dedicated Medical Assistant (MA) to join our community clinic located in Hollywood, Los Angeles. This full-time position is crucial for ensuring that our patients receive the highest level of care and service. The Medical Assistant will be responsible for a variety of tasks that support both the clinical and administrative functions of the clinic. This role requires a proactive individual who can handle a high volume of calls, manage patient inquiries, and maintain accurate patient records. The ideal candidate will be bilingual in Spanish and possess strong communication skills to effectively interact with patients and staff. In this position, the Medical Assistant will answer high volume calls and document all call information according to standard operating procedures. Responsibilities include scheduling appointments, verifying insurance eligibility, and providing patients with service information. The Medical Assistant will also enter new patient information into the system, update existing patient records, process orders and patient requests, and identify and escalate priority issues as necessary. Additionally, the role involves routing calls to the appropriate resources and following up with patient calls to ensure their needs are met. Other duties may be assigned as needed to support the clinic's operations. The Medical Assistant will work an 8-hour shift from Monday to Friday, contributing to a collaborative team environment focused on patient care. This position is ideal for someone who is detail-oriented, an active listener, and has a strong background in customer service, particularly in a healthcare setting. Candidates with previous experience in a healthcare call center or customer service environment will be preferred, as well as those familiar with EMR systems and vital signs monitoring.