About the position
DHR Health is seeking a dedicated Medical Assistant to join our Neurology Shared team in McAllen, TX. Our mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. As a Medical Assistant, you will play a crucial role in supporting both administrative and clinical team members by performing a variety of clerical and clinical duties that ensure the smooth operation of our practice and compliance with State and Federal regulations. Your responsibilities will include taking vital signs, scribing, translation, wound care, assisting providers with patient care, scheduling appointments, and managing communications with patients, pharmacies, and other healthcare providers. You will also participate in volunteer programs and special assignments, contributing to the overall mission of our organization. In this role, you will be expected to assist in obtaining patient history and chief complaints, monitor and coordinate appointments, maintain cleanliness and organization in examination rooms, and assist physicians during in-office procedures. You will be responsible for ensuring that medical records are obtained prior to patient visits, complying with quality assurance practices, and following up on patient test results. Additionally, you will perform diagnostic and laboratory tests, administer medications and immunizations, and maintain accurate patient records. Excellent customer service and communication skills are essential, as you will be interacting with patients and staff at all levels. This position requires a high school diploma or GED, completion of a Medical Assistant program, and BLS certification, which must be obtained within 30 days of hire. Bilingual proficiency in English and Spanish is required to effectively communicate with our diverse patient population.
Responsibilities
- Perform basic administrative medical assisting functions.
- Assist in obtaining patient history, chief complaint, and vital signs as necessary.
- Schedule, coordinate, and monitor appointments.
- Understand and adhere to managed care policies and procedures.
- Keep rooms neat, clean, and well stocked with supplies.
- Set up rooms as needed for in-office procedures.
- Assist physician with in-office procedures as needed.
- Monitor schedule to ensure that medical records needed from other physicians or hospitals are obtained prior to patient visits.
- Comply with quality assurance practices.
- Screen, collect, and follow up on patient test results.
- Collect and process specimens accurately and timely.
- Perform diagnostic and laboratory tests and wound care as necessary.
- Adhere to established patient screening procedures at all times.
- Scribe for physicians as needed.
- Assist with the preparation and administration of medications and immunizations.
- Maintain accurate medication and immunization records.
- Authorize drug refills and provide prescription information to pharmacies as needed.
- Prepare and maintain all patient files in an orderly fashion.
- File and/or scan faxed information in charts after review by provider as necessary.
- Ensure that positive results or stat results are provided to the practitioner in a timely manner.
- Perform inventory of supplies and equipment as necessary.
- Clean and sterilize instruments and dispose of contaminated supplies as needed.
- Answer and direct all phone calls appropriately.
- Help patients navigate patient portals as needed.
- Adhere to assigned projects/tasks and volunteer for special assignments/projects.
Requirements
- High School graduate or G.E.D. certificate preferred.
- Completion of Medical Assistant program required.
- BLS certification required, or must be obtained within 30 days of hire.
- Must be able to be sensitive to cultural and bilingual issues.
- Organizational skills are necessary.
- Good written and verbal communication skills required.
- Ability to read, write, and speak English.
- Bilingual, English/Spanish, required.
- Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians.
- Two (2) years experience in a busy physician office preferred.
- Ability to take vital signs including height, weight, blood pressure, temperature, and pulse.
- Must have computer experience and be able to learn practice IS system.
- Demonstrates proficiency in Microsoft Office applications.
- Previous experience with an EMR system preferred.
- Must have excellent customer service and organizational skills.
- Requires reasoning ability and good independent judgment.
Nice-to-haves
- Experience in a busy physician office setting.
- Familiarity with EMR systems.
