About the position
The Medical Assistant (MA) position at Banner Health in Tucson, Arizona, is a full-time role dedicated to providing exceptional patient care in the OBGYN department. The MA will play a crucial role in assisting clinicians and nursing staff in delivering medical care, implementing, and evaluating direct patient care. This position requires specialized knowledge, judgment, and skills to ensure an excellent patient experience. The MA will be responsible for rooming patients, completing intakes, setting up, assisting, and managing post-procedure workflows. Administrative tasks such as handling messages, paperwork, prior authorizations, FMLA, chart preparation, and clinic assignments will also be part of the role. The position is scheduled Monday through Friday from 8 am to 5 pm, allowing for a consistent work-life balance. In this role, the MA will prepare patients for exams and treatments by taking and recording vital signs, symptoms, and other necessary measurements. They will assist providers with exams and minor in-office procedures, which may include taking blood pressure, documenting respiration and heart rate, performing phlebotomies, ear irrigation, and EKGs. The MA will also coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling of patients for various medical treatments and tests. Communication with patients regarding test results and acting as a resource for clinicians to provide optimal patient care is essential. The MA will maintain a clean and functional environment, including cleaning and disinfecting equipment and exam rooms, and will be responsible for ordering supplies and managing medication tasks. Effective communication with all external and internal customers is vital, and the MA will exemplify service orientation and teamwork in all interactions. This position works under the direct supervision of the providers and interacts with various levels of staff, physicians, patients, families, and external contacts concerning patient health care. The MA will prioritize data from multiple sources to support patient and family responses to health status changes.
Responsibilities
- Prepare patients for exams and treatments by taking and recording vital signs, symptoms, and other necessary measurements.
- Assist providers with exams and minor in-office procedures, including taking blood pressure, documenting respiration and heart rate, performing phlebotomies, ear irrigation, and EKGs.
- Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling of patients for clinic and hospital treatments.
- Provide clerical support with patient notifications and documentation, ensuring complete medical records and timely billing information.
- Maintain a clean and functional environment, including cleaning and disinfecting equipment and exam rooms, and performing basic maintenance of equipment.
- Order supplies as directed and manage medication tasks related to all medications.
- Develop and maintain effective communication mechanisms with all external and internal customers.
- Complete all necessary onboarding/orientation activities, including simulation training as needed.
- Interact with all levels of staff in various departments, physicians, patients, families, and external contacts regarding patient health care.
Requirements
- High school diploma or GED or equivalent working knowledge.
- Completion of an approved medical assistant training program as defined by state regulations.
- Active Medical Assistant Certification is required.
- BLS certification required.
- Active Medical Assistant certification such as RMA, CMA, CCMA, or NCMA with proof of current membership from respective organizations.
- Strong computer skills, including the ability to work with medical software.
- Exceptional interpersonal and communication skills.
- Ability to manage multiple changing priorities in an effective and organized fashion.
Nice-to-haves
- Experience with office medical procedures and treatments.
- Knowledge of insurance and managed care operations.
- Familiarity with EMR and scheduling software.
- Additional related education and/or experience.
Benefits
- Full-time position with a consistent schedule.
- Opportunity to work in a nationally recognized medical center.
- Engagement in a supportive and collaborative work environment.
