Medical Assistant, Primary Care, Winters Run

About the position

The Medical Assistant in Primary Care at University of Maryland Upper Chesapeake Health plays a crucial role in supporting the examination and treatment of patients under the guidance of a physician or advanced practice provider. This full-time position involves a variety of clinical tasks, including preparing examination rooms, assisting with procedures, and maintaining patient records, all while ensuring a positive patient experience.

Responsibilities

• Escort patients to rooms, take history and vitals and document appropriately in the EMR.
• Assist the providers with examinations and/or procedures as requested, including giving immunizations and performing office diagnostics/treatments such as EKG, spirometry, and nebulizer treatments.
• Documenting and billing appropriately in the EMR.
• Clean exam rooms and equipment, performing sterilization procedures as necessary.
• Keep exam rooms properly stocked with medical supplies, forms, and other materials as needed.
• Triages phone calls from patients and communicates this information via the EMR to the providers, placing return phone calls as directed.
• Complete pharmacy/patient refill requests as directed by the providers and complete prior authorizations for medications when required.
• Perform office lab procedures, urine dips, and finger sticks, accurately documenting results in the EMR and billing for the procedure.
• Prepare samples for outgoing lab when required.
• Monitor vaccine supply and medical supplies for the office, placing orders as needed.
• Maintain sample drug closet by organizing and properly disposing of all expired medications.
• Assist with front office duties as needed, including answering phones, filing, and scheduling appointments.
• Assist with monitoring the fax server when needed.
• Comply with established departmental and organizational policies for attendance, punctuality, procedures, and safety.
• Monitor the patient portal, directing questions/orders to providers to address.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent is required.
• Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) is required.
• One (1) year of previous related experience or graduation from an accredited program within the last 12 months is required.
• Basic Life Support (BLS) certification is required.
• Ability to exhibit excellent customer service skills and maintain professional conduct.
• Ability to complete work in an established timeframe and assist the team effort for the benefit of patients, providers, and fellow team members.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures involved in administering routine and special treatments to patients.
• Knowledge of infection prevention procedures and safety precautions applicable for work in a clinical office setting.
• Ability to establish and maintain effective working relationships with patients, providers, and fellow team members.