Medical Assistant - Stapley - Evernorth Care Group

Cigna - Mesa, AZ

Full-time

Hybrid - Mesa, AZ

Insurance Carriers and Related Activities

About the position

The Medical Assistant position at Evernorth Care Group involves supporting the daily operations of a primary care clinic in a fast-paced environment. The role focuses on providing excellent patient care, managing health care needs, and ensuring smooth clinic operations while working collaboratively with clinicians and patients.

Responsibilities

• Ensure day-to-day operations run smoothly in the clinic.
• Room patients and complete vital signs, enter data in patient charts, assist with in-office procedures, review medications, and outreach to patients and providers for the purpose of continuing care.
• Accurately follow all policies and procedures, practicing in alignment with the scope of certification or licensure.
• Provide excellent and friendly customer service through all avenues of communication.
• Document efforts of all care and information provided to patients.
• Return patient calls, complete referrals, chart prep, and forms management.
• Help answer questions, concerns, and requests, either in person, through the electronic health record system EPIC, or by phone.
• Partner with clinicians, peers, and patients to meet the needs of the practice.
• Manage ambiguity and recognize appropriate ways to deal with conflict management.
• Cross train in the Front Office as well as the Laboratory (Phlebotomy).
• Perform all other duties as assigned.

Requirements

• Graduate of approved MA program or graduate of an unapproved program with successful completion of certification examination; graduate of a US Armed Forces medical services program or practicing medical assistant who completed supervision requirements prior to February 2, 2000.
• High school diploma or GED certificate.
• Excellent customer skills and a deep commitment to providing empathetic, quality care to customers.
• Previous experience working in a healthcare environment.
• Experience working with Microsoft Office and comfortable with data entry into the electronic health record system EPIC.
• BCLS certification.

Nice-to-haves

• 1+ year experience in the outpatient setting.
• Bilingual (English/Spanish) skills.
• Front office / Phlebotomy experience.