Medical Assistant - Triage Phone Room

UnitedHealth Group - New Albany, IN

Full-time - Entry Level

Onsite - New Albany, IN

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Medical Assistant - Triage Phone Room position at UnitedHealth Group involves providing essential support in a healthcare setting, focusing on patient care and administrative tasks. The role is integral to the efficient operation of the Triage Phone Room, where the Medical Assistant will prepare treatment rooms, assist physicians, document patient information, and ensure compliance with health and safety standards. This position offers an opportunity to contribute to a physician-led organization dedicated to improving patient health and delivering integrated health programs.

Responsibilities

• Prepares patient and treatment rooms; sterilizes medical equipment
• Rooms patients, obtains health history, and measures and documents vital signs (pulse rate, temperature, blood pressure, height, weight)
• Documents patient care and medical history using NextGen electronic medical record (EMR) software
• Assists physicians with minor, in-office procedures
• Schedules appointments, completes prior authorizations, processes medication refills, handles referrals, answers calls and completes necessary paperwork
• Performs CLIA waived testing
• Administers injections or treatments and performs routine laboratory tests
• Maintains all Practice Health and Safety Standards
• Complies with Medical Assistant Certification Procedure by becoming certified (CMA, CCMA, NCMA, or RMA) within 9 months of employment

Requirements

• High School diploma or GED equivalent
• Medical Assistant diploma, technical certificate, or certification OR 1+ years of experience performing the critical skills of a Medical Assistant after on-the-job training OR Current enrollment in an accredited Medical Assistant training program OR Active EMT certification accredited
• Medical Assistant Certification (CMA, CCMA, NCMA, or RMA) or must be willing to attain that certification within 9 months of start date

Nice-to-haves

• Active Medical Assistant Certification (CMA, CCMA, NCMA, or RMA)
• CPR certification
• Additional healthcare certifications including ARRT, CEHRS, CBCS, CMAA, CPT
• Experience working as an MA or EMT in a primary care setting
• Experience with NextGen or other electronic medical record (EMR) software
• Experience performing medical back-office tasks including injections/immunizations, phlebotomy, urinalysis, and administering medications
• Experience performing medical front-office tasks including scheduling appointments, prior authorizations, medication refills, and referrals

Benefits

• $1,000 Sign On Bonus for External Candidates