Concentra - Manchester, NH
posted 2 months ago
Full-time - Entry Level
Manchester, NH
Ambulatory Health Care Services
About the position
The Medical Support Specialist (MSS) at Concentra plays a vital role in the patient care team, responsible for delivering exceptional care and ensuring a positive patient experience. This position involves performing routine medical procedures under the supervision of a clinician, assisting with patient examinations, and managing clerical tasks in a fast-paced environment. The MSS is dedicated to improving the health of America's workforce by providing quality clinical care and support to patients.
Responsibilities
- Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing.
- Prepare patients for physical examinations, including taking vital signs and conducting ancillary testing.
- Perform rapid screening tests (influenza, strep, mono, glucose, etc.).
- Assist providers during examination and treatment.
- Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
- Prepare and assist clinician with procedure set up and injury care.
- Apply bandages, dressings, and splints as ordered by the treating clinician.
- Dispense medications and DME as ordered by the treating clinician in accordance with state regulations.
- Complete quality assurance activities on equipment and medical devices.
- Maintain supplies, clean rooms and equipment, and stock exam rooms.
- Maintain and operate all medical devices and equipment, including calibration and record keeping.
- Notify supervisor immediately if equipment is not functioning properly or supplies are needed.
- Assist with patient flow and volume in partnership with center leadership.
- Keep patients informed of expected wait times during their visit.
- Perform clerical tasks associated with patient care and record keeping.
- Ensure accuracy in documentation.
- Greet patients, obtain authorization, check in/out, and communicate wait times.
- Follow HIPAA guidelines and safety rules.
- Attend center staff meetings or huddles as required.
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
Requirements
- Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience.
- Customarily has at least six months or more of medical assistant experience.
- Knowledge of medical procedures and medical terminology.
- Working knowledge of occupational medicine requirements (state specific) preferred.
- Ability to make decisions or solve problems using logic to identify key facts and propose quality solutions.
- Outstanding customer service skills and ability to deal with people with tact and professionalism.
- Ability to handle sensitive and confidential information in accordance with federal and state laws.
- Clear and professional verbal and written communication skills.
- Teamwork focus with peers and center leadership team.
Nice-to-haves
- Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and data entry into various systems/applications.
Benefits
- 401(k) matching
- Commuter assistance
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Dependent Care Spending Account
