Medical Billing Representative - Collections

About the position

Vancouver Clinic is seeking a Medical Billing Rep to join our Collections team within the Patient Financial Services department! This person will provide excellent customer service over the telephone, primarily making outbound calls to patients to solicit payments on past due accounts. This person will also work with patients to establish payment plans when appropriate, and also maintains Self-Pay accounts receivable at acceptable aging levels by prompt follow-up on accounts.

Responsibilities

• Answer calls and responds to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
• Identify delinquent accounts and contact patients to negotiate a payment plan.
• Respond to collection agency correspondences and agency assignment paperwork.
• Thoroughly and timely work accounts in work queues as defined by policies and procedures.
• Process bankruptcy and probate accounts.
• Evaluate patient eligibility for financial assistance adjustment.
• Receive patient requests for information and adjustments. Initiates resolution as identified in department policies and procedures.
• Provide quality customer service and resolution to callers' concerns.
• Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.

Requirements

• High school diploma or equivalent.
• Minimum of one year experience in health care accounting within a medical office required.
• Customer service experience required, preferably in a healthcare setting.

Nice-to-haves

• Knowledge of private billing and collections regulations experience preferred.
• Knowledge of commercial insurance contract practices, third party billing and billing to private clients preferred.
• Keyboarding minimum 40 wpm.
• Accurate 10 key by touch and familiarity with Microsoft Word and Excel.
• Must be able to work in a highly demanding atmosphere, with a variety of personalities within a fast paced environment.

Benefits

• Base Medical, Dental, and Rx Insurance premium is 100% paid for by Vancouver Clinic for full-time employees.
• 401k retirement plan, with employer contributions after your first year of employment.
• Employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above.
• Up to six paid holidays per year, depending on schedule.