Medical Call Center Advocate- GREAT COMPANY with HYBRID SCHEDULE!

$35,360 - $35,360/Yr

PangeaTwo - Birmingham, AL

Full-time - Entry Level

Birmingham, AL

About the position

The Medical Call Center Advocate position at PangeaTwo involves providing exceptional customer service to clients inquiring about medical eligibility, benefits, and claims. This role emphasizes high-quality customer care and aims to resolve inquiries on the first contact to ensure customer satisfaction. The position offers a hybrid work schedule, allowing for flexibility in work arrangements.

Responsibilities

• Take incoming calls from customers regarding questions about eligibility, benefits, and claims.
• Respond to inbound customer calls in a professional manner, addressing customer issues and assuring that company standards are met.
• Research and resolve a wide variety of customer questions and issues.
• Achieve individual performance goals targeted by the company.
• Listen to customers and probe for clarification to meet customers' needs.
• Ensure information communicated to the customer is timely and accurate using proper grammar and articulation.
• Utilize multiple systems to research necessary information to resolve the customers' questions or issues.
• Work well independently and as part of a team to achieve goals in an atmosphere committed to quality service.
• Respond to an average of 60 to 100 calls per day in an inbound call center environment.
• Accurately and promptly document all calls in the system.

Requirements

• Experience in a customer contact position requiring problem solving highly preferred.
• Experience in a position requiring the ability to understand and interpret complex oral and written directions preferred.
• Experience in a position requiring the ability to multi-task.
• Experience in a position requiring computer and typing skills required.
• Experience researching information using online reference materials preferred.
• Experience with medical terminology, ICD-9, and/or CPT coding is desirable.
• Experience in a corporate or office environment preferred.
• Excellent communication skills.
• The ability to think quickly on your feet.
• Not easily flustered or frustrated.

Nice-to-haves

• Experience in a customer contact position requiring problem solving highly preferred.
• Experience in a position requiring the ability to understand and interpret complex oral and written directions preferred.
• Experience researching information using online reference materials preferred.

Benefits

• Hybrid work schedule
• Competitive hourly wage of $17