Medical Call Center & Patient Service Representative

About the position

Join our growing ophthalmology practice and play a key role in both our call center and front desk operations! We are looking for a reliable and customer-focused individual to join our team in a dual-role position. This person will primarily support our Call Center and be cross-trained as a Patient Service Representative (PSR) to provide coverage and support across our four metro Milwaukee clinic locations.

Responsibilities

• Answer and place calls using a multi-line phone system
• Schedule appointments and manage follow-up calls
• Screen, route, and transfer calls; take accurate messages
• Provide basic clinic and appointment information to patients
• Enter and update patient demographic and insurance information
• Work efficiently in a fast-paced, high-volume environment
• Greet and register patients at the front desk
• Verify insurance and collect co-pays
• Post payments and balance daily batches
• Assist with appointment check-in and check-out
• Support coverage at clinic front desks as needed

Requirements

• High School diploma or equivalent required
• 2+ years of call center, receptionist, or customer service experience—medical setting preferred
• Strong appointment scheduling skills with attention to accuracy
• Proficient with Windows-based systems and basic office equipment
• Strong verbal and written communication skills
• Understanding of insurance verification, referrals, and authorizations is a plus
• Ability to multitask, stay organized, and work both independently and collaboratively

Benefits

• Competitive pay
• Full benefits package (health, dental, vision, PTO, 401k, and more)
• Supportive team environment
• Opportunities for cross-training and growth