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Medical Coding Product and Support Manager
Stride K12 - Salt Lake City, UT
posted 2 months ago
About the position
The Medical Coding Product and Support Manager is a pivotal role within MedCerts, focusing on the management of product, support, and student outcomes related to Billing and Coding programs. This position is 100% remote and involves a dual focus: 50% on student support to ensure certification success and job readiness, and 50% on product development, contributing to curriculum design and enhancement. The manager will serve as a subject matter expert, guiding students and collaborating with the Product Development Team to optimize course delivery and content.
Responsibilities
- Consult with students to provide guidance and support for certification success.
- Evaluate student performance data and recommend course enhancements.
- Identify resources to help students complete their programs and obtain certification.
- Contribute to curriculum design and development for Medical Billing and Coding courses.
- Write scripts and storyboards for Instructor-Led videos and assessments.
- Host office hours and content review sessions with students.
- Collaborate with certification bodies to ensure curriculum alignment with industry standards.
- Create supplemental learning resources to address deficiencies in training materials.
- Monitor course outcomes and develop improvement roadmaps.
- Assist in the research and submission of materials for State programmatic approval.
Requirements
- Bachelor's degree or higher in a related field.
- Certified Professional Coder (CPC) or Certified Coding Specialist - Physician-based (CCS-P) certification in good standing.
- Experience in teaching, instructional support, or curriculum development related to Coding.
- Superior verbal and written communication skills.
- Knowledge of the industry and various certification and regulatory agencies in Medical Billing/Coding.
- Attention to detail and commitment to Quality Assurance.
- High comfort level with technology for communication and task completion.
- Passion for learning and obtaining new certifications.
Nice-to-haves
- Additional certifications beyond CPC/CCS-P, such as CBCS.
- Experience with eLearning content development.
Benefits
- Health benefits
- Retirement contributions
- Paid time off
- Bonus eligibility
