Medical Coding Product and Support Manager

$55,000 - $60,000/Yr

Stride K12 - Lansing, MI

Full-time - Mid Level

Remote - Lansing, MI

501-1,000 employees

Educational Services

About the position

The Medical Coding Product and Support Manager is a key cross-functional role within the Product Development and Student Success teams at MedCerts. This position focuses on managing product, support, and student outcomes related to Medical Billing and Coding programs. The role is split evenly between supporting students to ensure their certification success and enhancing the product offerings through curriculum design and development. The position is fully remote, allowing for flexibility while ensuring that students receive the necessary guidance and resources for their career readiness and certification achievements.

Responsibilities

• Consult with students to answer questions and provide guidance for certification success.
• Evaluate student performance data and recommend course enhancements to improve student outcomes.
• Identify resources to help students complete their programs and obtain certification.
• Contribute to curriculum design and development for Medical Billing and Coding courses.
• Write scripts and storyboards for Instructor-Led videos and assessments.
• Host office hours and content review sessions with students weekly.
• Collaborate with the Product Development Team to optimize training material delivery.
• Map course content to certification exam objectives and ensure curriculum alignment with industry standards.
• Serve as the primary liaison between MedCerts and certifying bodies related to Billing/Coding.
• Create supplemental learning resources to address deficiencies in training materials.

Requirements

• Bachelor's degree or higher in a related field.
• Certified Professional Coder (CPC) or Certified Coding Specialist - Physician-based (CCS-P) certification in good standing.
• Experience in teaching, instructional support, or curriculum development related to Coding.
• Superior verbal and written communication skills.
• Knowledge of the Medical Billing/Coding industry and certification pathways.
• Attention to detail and commitment to Quality Assurance.
• High comfort level with technology for communication and task completion.
• Passion for learning and obtaining new certifications.

Nice-to-haves

• Additional certifications such as CBCS (through the NHA) are preferred.

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Bonus eligibility