Medical Coding Product and Support Manager

$55,000 - $60,000/Yr

Stride K12 - Juneau, AK

Full-time - Mid Level

Remote - Juneau, AK

Educational Services

About the position

The Medical Coding Product and Support Manager is a pivotal role within MedCerts, focusing on the management of product, support, and student outcomes related to Billing and Coding programs. This position is 100% remote and involves a dual focus: 50% on providing support to students to ensure their success in certification and career readiness, and 50% on product development, where the manager will contribute to curriculum design and enhancement. The role requires subject matter expertise in Medical Billing and Coding, as well as collaboration with various teams to optimize training materials and assess student performance.

Responsibilities

• Consult with students to provide guidance and support for certification success.
• Evaluate student performance data and recommend course enhancements.
• Identify resources to help students complete their programs and obtain certification.
• Contribute to curriculum design and development for Medical Billing and Coding courses.
• Write scripts and storyboards for Instructor-Led videos and assessments.
• Host office hours and content review sessions with students.
• Collaborate with the Product Development Team to optimize training material delivery.
• Create supplemental learning resources to address content gaps.
• Serve as a liaison between MedCerts and certifying bodies related to Billing/Coding.
• Monitor course/program outcomes and create improvement roadmaps.

Requirements

• Bachelor's degree or higher in a related field.
• Certified Professional Coder (CPC) or Certified Coding Specialist - Physician-based (CCS-P) certification in good standing.
• Experience in teaching, instructional support, or curriculum development related to Coding.
• Superior verbal and written communication skills.
• Knowledge of industry certification and regulatory agencies in Medical Billing/Coding.
• Attention to detail and commitment to Quality Assurance.
• High comfort level with technology for communication and task completion.
• Passion for learning and obtaining new certifications.

Nice-to-haves

• Additional certifications beyond CPC/CCS-P, such as CBCS.
• Experience with eLearning content development.

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Bonus eligibility