Medical Communications Specialist

UW Health - Madison, WI

Part-time

Madison, WI

Educational Services

About the position

The Medical Communications Specialist plays a crucial role in managing urgent and emergent patient transfers, ensuring effective communication between various emergency response agencies and the hospital. This part-time position involves triaging calls, logging information, and relaying critical patient data to medical teams, thereby facilitating timely and efficient patient care.

Responsibilities

• Triage incoming calls for urgent and emergent patient transfers from the Access Center for interfacility flights.
• Log time and nature of each call.
• Triage incoming calls and direct radio requests for scene flights from the regional 911 center, county sheriff departments, or emergency response agencies.
• Collect available patient medical information from referring facilities for all patients being transported to University Hospital and American Family Children's Hospital.
• Relay patient medical information to the Emergency Department, Admissions Office, and/or the receiving unit.
• Continuously monitor telephones, radios, emergency alert scanner, and the intrahospital encrypted radio for scene flights.
• Establish appropriate radio and landline communications with requesting agencies to secure landing zone instructions.
• Relay initial patient medical report to the flight crew.

Requirements

• High School Diploma or GED Required
• 2 years of experience in an emergency services role such as an Emergency Medical Dispatcher, Emergency Medical Technician, or comparable role Required
• Certified Flight Communicator within 1-1/2 Yrs Required

Nice-to-haves

• Associate's Degree or higher Preferred
• 3 years of professional work experience in customer service, physician referral, or emergency medical dispatch Preferred
• EMT - Paramedic Preferred

Benefits

• Diversity and Inclusion Commitment
• Equal Employment Opportunity
• Affirmative Action Employer