Medical Customer Service Representative

$35,360 - $35,360/Yr

Vasitum - Tampa, FL

Full-time - Entry Level

Tampa, FL

About the position

The Medical Customer Service Representative role involves assisting patients in navigating digital platforms for scheduling and accessing medical information. This position focuses on providing support through phone interactions, addressing inquiries, and ensuring patient satisfaction by resolving concerns and directing them to appropriate resources.

Responsibilities

• Assist patients with navigating patient portals and other digital platforms for scheduling, viewing test results, or accessing medical records.
• Troubleshoot common technical issues patients may encounter while using online services.
• Answer incoming calls from patients, families, and healthcare professionals, addressing inquiries related to appointments, medical procedures, insurance coverage, and billing.
• Assist patients with scheduling, rescheduling, and canceling appointments for medical consultations, tests, or procedures.
• Provide information on services, treatments, and medical conditions as needed, ensuring patients understand their next steps.
• Direct patients to the appropriate department or healthcare professional based on their needs.
• Resolve patient concerns or complaints in a timely and professional manner, ensuring patient satisfaction.

Requirements

• Entry-level position with no prior experience required.

Benefits

• Contract position with a pay rate of $17.00 per hour.