Medical Equipment Customer Service Representative

Rotech Healthcare - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

Ambulatory Health Care Services

About the position

The Medical Equipment Customer Service Representative at Rotech Healthcare Inc. is responsible for managing patient information related to durable medical equipment and respiratory products. This role involves communication with patients, clients, and referral sources to ensure timely processing of inquiries and concerns, as well as coordinating paperwork for billing and service delivery. The representative plays a crucial role in maintaining high standards of customer service and compliance with company policies.

Responsibilities

• Assists with updating respiratory grid
• Clears previous day's route and checks all paperwork for accuracy and completeness
• Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
• Completes SOPs/CMNs and documents on tracking log
• Complies with all applicable company policies and procedures to meet JCAHO and company standards
• Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
• Maintains referral log
• Monitors office supplies
• Prepares deposit for location on a weekly basis
• Prepares invoices for next day routes
• Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
• Provides service for all retail/walk-in equipment requests
• Provides technical assistance to customers
• Verifies Medicare, Medicaid, and private insurance coverage information
• Works with outside agencies to resolve customer issues
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
• Performs other duties as assigned

Requirements

• High school diploma or GED equivalent
• Experience with medical equipment (preferred)
• Experience with medical billing practices and of billing reimbursement (preferred)
• Experience in medical field and administrative record management (preferred)
• One year of related work experience (preferred)
• Medical terminology knowledge (preferred)

Nice-to-haves

• Experience with medical equipment
• Experience with medical billing practices
• Experience in medical field and administrative record management
• Knowledge of medical terminology

Benefits

• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)