Medical Equipment Delivery Technician (DOT)

Advanced Homecare - High Point, NC

Full-time - Entry Level

High Point, NC

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Medical Equipment Delivery Technician (DOT) at AdaptHealth is responsible for the safe delivery, setup, and education of home medical equipment for patients. This role involves driving company vehicles that require DOT compliance and ensuring that patients receive the necessary equipment and support to live independently at home. The technician will also manage service goals, educate customers, and maintain compliance with various regulations.

Responsibilities

• Operate sprinter, box truck or other vehicle at or above 10,001 pounds and requires DOT compliance.
• Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations.
• Comply with all applicable company policies and procedures.
• Manage territory to reach service goals and deliver equipment including oxygen as required in accordance with industry standards.
• Educate customers in proper use and care of respiratory and HME equipment in a home setting.
• Complete written patient visits reports following set-up and follow-up visits as required.
• Assist with customer equipment problems under emergency conditions.
• Process all orders in a timely, accurate manner.
• Promote services and products to referral sources in the community as appropriate.
• Develop basic reimbursement knowledge and completely document all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
• Assist with implementation of quality improvement program to meet company policies.
• Maintain home oxygen systems through regularly scheduled visits to customers.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies.
• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• Safely drive and maintain company vehicle.
• Perform patient assessment and re-assessment for patient care.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Maintain knowledge and understand OSHA, DOT and FDA regulations and requirements for oxygen transportation.
• Ability to clearly express understanding of DOT regulations regarding driving distances during On Duty hours not exceeding the 150/100 air mile radius from their starting work location.
• Maintain understanding of all DOT requirements including travel log and be able to present upon demand by a DOT or roadside inspection.
• Ability to understand and verbally respond to any DOT inspector while driving a company vehicle during On Duty hours to explain their travel is within the 150/100 air mile radius from their starting work location and that they are On Duty time records are on file at the Carrier's office location.
• Ability to express their understanding of roadside weigh scale requirements and DOT Inspection requirements, producing medical exam card, proof of work vehicle insurance and shipping documents.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Complete assigned compliance training and other educational programs as required.
• Maintain compliance with AdaptHealth's Compliance Program.
• Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch Maintenance and Cleaning Guidelines.
• Perform other related duties as assigned.

Requirements

• High School Diploma or equivalency
• Entry level sales, customer service background essential
• Military, delivery driver with sales component or health care technician experience would be considered related experience
• One (1) year of HME delivery experience preferred
• Valid and unrestricted driver's license in the state of residence
• Current DOT Medical Examiners Certificate (DOT Medical Card)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance