Medical Front Desk Coordinator

$16 - $25/Yr

Garden of the Gods Club - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

Amusement, Gambling, and Recreation Industries

About the position

The Medical Front Desk Coordinator is a multi-functional front-line role responsible for providing support and information about the full-spectrum health and wellness activities and services offered by Strata Med. In this role, the right candidate is responsible for offering necessary assistance, guidance and support to members, guests, visitors and patients. The Medical Front Desk Coordinator delivers professional, patient-centered services for a variety of wellness programs and services. They engage continuously with members, patients, guests, visitors, and vendors, as well as various members of the Strata and GGRC teams, to deliver a world-class health and wellness experience for all. In addition, the coordinator is responsible for answering phones, checking patients in/out, daily balancing, scheduling meetings, managing correspondence (routing inquiries, addressing emails and other correspondence, and internal communications), and participating in clinical meetings, including daily rounds, department gatherings, and operational effectiveness reviews. The Medical Front Desk Coordinator must continually present a high level of professionalism (one of the many faces of Strata), possess strong interpersonal skills, maintain a positive attitude, and remain calm under pressure. It is a dynamic, multitasking and patient-facing role key to the first impression - on the phone, via email, text, or in-person - and ultimate growth and success of Strata.

Responsibilities

• Greet all visitors with a proactive and anticipatory service heart, using signature phrasing, and key touch points.
• Continuously exhibits a warm and welcoming, 'glad you are here' demeanor.
• Quickly establishes a connection with members, guests, visitors and patients.
• Maintains a positive, empathetic, and professional attitude towards all at all times.
• Responds promptly to inquiries, conveying knowledgeable and clear information on the activities, services, and treatments available, in-person, on the telephone, and via email.
• Demonstrates an ability to explain detailed concepts in a simple way.
• Ensures satisfaction and provides professional guidance and support.
• Promotes Strata Med, as well as the Garden of the Gods Resort and Club as a whole.
• Provides non-clinical administrative support for various aspects of Strata operations.
• Manage new client workflow to include initial portal setup; pre-visit electronic consent and intake forms.
• Assist clients in completing documents and contact them whenever errors are discovered or in need of correction.
• Supports the clinical staff in scheduling appointments, laboratory tests, internal and external referrals.
• Enhances the patient experience through proactive patient engagement related to practice inquiries.
• Distribute, monitor, and track patient experience surveys for process improvements.
• Liaise with other departments and provide support to them.
• Promptly and professionally answer questions a member, guest, visitor, or patient may have.
• Responds to and resolves problems and complaints; escalates to the appropriate member of the management team, as needed.
• Opening and closing procedures, including continuous monitoring of office and lobby spaces for cleanliness.
• Monitors promotional collateral and marketing materials; shares feedback regarding engagement.
• Process orders, forms, applications, and requests as needed.
• Communicate and coordinate effectively with internal departments and colleagues.
• Participates in team meetings and operational working groups to optimize engagement.

Requirements

• High school or college degree or equivalent.
• Minimum one (1) year professional experience in a health care delivery setting.
• Customer service experience required, preferably related to a high-volume healthcare, hospitality, or service-related industry.

Nice-to-haves

• Strong preference for health-care office or healthcare system experiences with progressive responsibilities.
• Excellent written and oral communication skills with a high degree of diplomacy and team involvement.
• Ability to work independently and exercise judgment to resolve personnel and production issues.

Benefits

• Commensurate with experience, professional demeanor, contribution impact abilities, and commitment to wellness.
• $16 to $25 hourly.
• Benefits-eligible first of the month 60 days after date of hire.