Medical Front Desk Receiptionist

Centerstone Of Tennessee - Madison, WI

Full-time - Entry Level

Madison, WI

Ambulatory Health Care Services

About the position

Centerstone is among the nation's leading nonprofit behavioral health systems, dedicated to delivering care that changes people's lives. We are a dynamic and well-established organization that offers rewarding opportunities to serve individuals of all ages in a variety of settings. As a trauma-informed organization, we endorse an organizational culture built on understanding, recognizing, and responding to those affected by trauma, which strengthens resilience for our clients, staff, and community. We invite you to join the Centerstone team and contribute to our mission of delivering impactful care. In this position, you will be responsible for greeting and checking patients in and out of the clinic, whether in-person or over the phone. Your duties will include scheduling patient appointments, collecting client payment information, filing, and performing other front desk tasks. You will maintain the schedules of clinical staff, enter and verify client data, and collect copayments. Additionally, you will provide technology support for telehealth appointments and answer multi-line phones. Registration of clients in the electronic medical record is also a key responsibility, along with delivering excellent customer service to promote a supportive environment for individuals in need of behavioral health and co-occurring services that are recovery-focused. You will be expected to research and verify insurance benefits and have knowledge to apply for alternative payer sources. Preparing and scanning documents for internal Health Information Management (HIM) will also be part of your role. Cross-training and performing duties to cover neighboring locations may be required as well. This position is essential in ensuring that our clients receive the best possible service and support during their visits to our clinic.

Responsibilities

• Greet and check patients in and out of the clinic, both in-person and over the phone.
• Schedule patient appointments and collect client payment information.
• Maintain schedules of clinical staff and enter/verify client data.
• Collect copayments and provide technology support for telehealth appointments.
• Answer multi-line phones and register clients in the electronic medical record.
• Deliver excellent customer service to promote a supportive environment for individuals in need of behavioral health services.
• Research and verify insurance benefits and apply for alternative payer sources.
• Prepare and scan documents for internal Health Information Management (HIM).
• Cross-train and perform duties to cover neighboring locations.

Requirements

• High school diploma or GED required.
• Ability to effectively communicate via written, verbal, in-person, and virtual methods.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program