Medical Front Desk Receptionist (Bilingual): Part-Time Weekday Evenings (I215 & North 5th Street)

$31,200 - $31,200/Yr

My Left Foot Children's Therapy - North Las Vegas, NV

Part-time - Entry Level

North Las Vegas, NV

Ambulatory Health Care Services

About the position

The Administrative Services Specialist (Front Desk) at My Left Foot Children's Therapy is a part-time role focused on providing exceptional customer service and support to patients, families, and staff in a pediatric therapy clinic. The position requires a warm and friendly demeanor, strong organizational skills, and the ability to handle various administrative tasks while ensuring a welcoming environment for all visitors.

Responsibilities

• Greet patients and their families, therapists, and visitors in a prompt, friendly, and courteous manner.
• Assist patients with the check-in process.
• Receive copayments for services and record those payments accurately.
• Answer questions regarding services, policies, or the mission of the clinic.
• Refer financial questions to the appropriate Patient Financial Services personnel.
• Maintain confidentiality of medical, personal, and financial information.
• Handle patient complaints or issues with courtesy and respect.
• Follow safety procedures to maintain clinic security and control access from the reception desk.
• Escort and supervise vendors entering the clinic for maintenance or repairs.
• Inspect clinic areas for safety and cleanliness multiple times a day.
• Submit work orders for hazardous conditions or maintenance issues immediately.
• Report findings of hazardous conditions or maintenance issues to the Administrative Services Manager.
• Remedy cleanliness issues within the clinic immediately upon notice.
• Inspect the entrance area for cleanliness and remedy issues to ensure a positive first impression.
• Assist and support therapists with their needs.
• Train new Administrative Services Specialists on necessary skills and tools.
• Complete closing duties and lock-up the clinic at designated times.
• Assist with special events and holiday activities at the clinic.
• Ensure patients' families feel comfortable and respected in the clinic.
• Use exceptional interpersonal skills when communicating with employees, patients, and vendors.
• Uphold the mission, ethics, policies, and procedural standards of the clinic.
• Foster a culture of inclusivity, equality, and respect among employees and the community.

Requirements

• Bilingual in English and Spanish required.
• Minimum of 2 years' experience in customer service.
• Strong organizational skills and problem-solving abilities.
• Ability to work well with children and families.

Benefits

• Paid time off