Medical Front Desk Receptionist/Patient Experience Expert

$42,640 - $45,760/Yr

Can Community Health - Pensacola, FL

Full-time - Entry Level

Pensacola, FL

Ambulatory Health Care Services

About the position

CAN Community Health, a leading provider of HIV services, is seeking a dedicated Medical Front Desk Receptionist/Patient Experience Expert for our Pensacola, FL location. This role is pivotal in ensuring a welcoming and efficient experience for our patients and visitors. The ideal candidate will be passionate about serving individuals impacted by HIV and other infectious diseases, embodying our company's mission and values. The position offers a competitive salary, a bonus plan, and a comprehensive benefits package, including a retirement plan with generous company matching contributions. Recognized multiple times as one of NPT's Best Non-Profit to Work for, CAN Community Health is committed to providing a supportive work environment. As a Medical Front Desk Receptionist/Patient Experience Expert, you will be responsible for front desk office administration, which includes greeting and directing patients, managing phone calls, and handling billing processes. You will accurately learn and utilize our Electronic Medical Records (EMR) system, ensuring that patient information is up-to-date and confidential in accordance with HIPAA regulations. Your role will also involve coordinating patient transportation and assisting with various administrative tasks as needed. This position requires a professional demeanor, strong communication skills, and the ability to work effectively with a diverse population. The work environment is a professional office setting where you will routinely use standard office equipment. The physical demands of the job are primarily sedentary, with occasional lifting of light objects. The successful candidate will have a neat and professional appearance and will be expected to maintain confidentiality and professionalism at all times. This role is essential in promoting the mission of CAN Community Health and ensuring that our patients receive the highest level of care and support.

Responsibilities

• Accurately learns EMR system.
• Greets and directs all clinic patients and visitors in a prompt, courteous, and professional manner.
• Professionally and effectively answers and routes all phone calls.
• Creates new billing batch in EMR each morning.
• Collects payments for daily visits and account balances.
• Accurately enters all payments into EMR.
• Verifies that current insurance cards are on file.
• Makes copies of current insurance cards for EMR when needed.
• Accurately enters and maintains accurate insurance information for patients in EMR.
• Updates consents and privacy policy yearly.
• Verifies patient's demographics at each visit.
• Distributes all clinic mail and faxes.
• Coordinates patient transportation if needed.
• Promotes and practices CAN Community Health Inc's mission and values and follows its policies and procedures.
• Ensures confidentiality is maintained by entire team regarding patient/client information in accordance with HIPAA, professional and departmental standards.
• Assists Check Out, Medical Records, and RN/LPN with administrative/clerical tasks when requested.
• Maintains adequate stock of office supplies.
• Works effectively and professionally with a diverse population treating all staff, patients, and clients with respect at all times.
• Performs all other duties as required.

Requirements

• Associate Degree and/or business equivalent.
• Three years of office experience required.
• Minimum of one year experience in a medical office setting with medical records and/or front office.
• Knowledge of electronic medical records systems preferred.
• Ability to organize and complete work assignments with minimal guidance.
• Ability to perform multiple tasks simultaneously and work with constant interruptions.
• Ability to deal with a diverse clientele both in person and over the phone.
• Knowledge of medical terminology, medical office procedures, referrals, and EMR system.
• Knowledge of office equipment including multi-line phone system.
• Proficient with computer software programs including Microsoft Office and Outlook.
• Ability to be highly organized and focused on details and accuracy.
• Ability to utilize problem-solving techniques.
• Ability to work with minimal supervision.
• High comfort working in a diverse environment.

Nice-to-haves

• Knowledge of medical terminology and office procedures.
• Experience with electronic medical records systems.

Benefits

• Competitive pay with a bonus plan.
• Premiere benefits package including retirement plan with generous company matching contribution.
• Recognition as one of NPT's Best Non-Profit to Work for in multiple years.