Medical Front Desk Receptionist

$31,200 - $41,600/Yr

My Dr Now - Tolleson, AZ

Full-time - Entry Level

Tolleson, AZ

Ambulatory Health Care Services

About the position

The Medical Front Desk Receptionist at MY DR NOW plays a crucial role in providing exceptional customer service to patients. This position involves greeting patients, ensuring their needs are met promptly, and facilitating follow-up appointments. The receptionist will work closely with a dedicated team that handles phone calls and insurance verification, allowing them to focus on in-person patient interactions. The ideal candidate is energetic, caring, and committed to the mission and values of MY DR NOW, ensuring that patients feel prioritized and valued.

Responsibilities

• Greet patients upon arrival and ensure they are cared for promptly.
• Facilitate follow-up appointments for patients as they leave.
• Provide first-line customer service to patients, ensuring they feel heard and cared for.
• Collaborate with a separate team that handles phone calls and insurance verification.
• Advocate for MY DR NOW's mission and values in all patient interactions.

Requirements

• High school diploma or equivalent.
• 6+ months of experience in a customer service or receptionist role.
• Proficiency in Microsoft Office, Email, and data entry.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.

Nice-to-haves

• Bilingual in English and Spanish preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Flexible schedule
• Health savings account
• Bereavement leave
• Employee assistance program
• Employee mentoring program
• Free flu shots
• Paid sick time
• Paid training
• Opportunities for advancement
• Paid orientation
• On-the-job training