About the position
As a Front Desk Receptionist at MY DR NOW, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a welcoming environment. Your primary responsibilities will include greeting patients upon their arrival, assisting them with their needs, and ensuring they feel valued and cared for. You will work closely with a dedicated team that handles phone calls and insurance verifications, allowing you to focus on building relationships with patients in person. Your role is crucial in making sure that patients feel heard and prioritized, embodying the mission and values of MY DR NOW. In addition to patient interaction, you will also be responsible for scheduling follow-up appointments, which is essential for maximizing patient care and earning scheduling bonuses. The ideal candidate for this position is someone who is energetic, caring, and has a genuine passion for helping others. You will be part of a dynamic team that values collaboration and support, and you will have opportunities for professional growth and advancement within the company. MY DR NOW is committed to providing quality healthcare services, and as a Front Desk Receptionist, you will play a vital role in achieving this goal. We offer flexible scheduling options, allowing you to work only three or four shifts per week while still receiving full-time hours. This position is perfect for individuals looking to balance work and personal life while making a meaningful impact in the healthcare field.
Responsibilities
- Greet patients upon arrival and ensure they are cared for promptly.
- Assist patients with scheduling follow-up appointments.
- Provide exceptional customer service and ensure patients feel valued.
- Work collaboratively with a team that handles phone calls and insurance verifications.
- Advocate for MY DR NOW's mission and values in all interactions with patients.
- Maintain a clean and organized front desk area.
Requirements
- High school diploma or equivalent.
- 6+ months of experience in a customer service or receptionist role.
- Proficiency in Microsoft Office, Email, and data entry.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Bilingual in English and Spanish preferred.
Nice-to-haves
- Experience in a medical or healthcare setting.
- Familiarity with patient scheduling software.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Professional development assistance
- Flexible schedule
- Paid training
- Employee assistance program
- Bereavement leave
- Free flu shots
- Opportunities for advancement
- Paid orientation
- Flexible spending account
- On-the-job training
- Employee mentoring program
- Family leave
