About the position
The Patient Service Representative at Generations Family Practice plays a crucial role in creating a welcoming environment for patients. This position is the first point of contact for patients, setting the tone for their experience at the practice. The representative is responsible for greeting patients in a polite, prompt, and helpful manner, ensuring that each patient feels valued and cared for. The role requires a combination of excellent customer service skills, medical office experience, and the ability to handle multiple tasks efficiently in a busy environment. The representative must maintain a positive attitude and demonstrate a high level of professionalism and maturity while interacting with patients and team members. In addition to welcoming patients, the Patient Service Representative will perform various administrative tasks, including checking patients in and out, updating patient demographics, scheduling appointments, verifying insurance eligibility, and managing wait lists. The ability to answer multi-line phones and provide information to patients is also a key responsibility. The ideal candidate will have a strong understanding of medical terminology and experience with Athena EMR, although the latter is preferred rather than required. This position is full-time and requires a commitment to delivering the highest quality standards in patient care. The practice is looking for individuals who are not only skilled but also enthusiastic about contributing to a positive team environment and are seeking long-term employment.
Responsibilities
- Greet patients in a polite and helpful manner.
- Check-in and check-out patients efficiently.
- Update patient demographics in the system.
- Schedule appointments for patients.
- Verify insurance eligibility for patients.
- Manage wait lists and patient flow.
- Answer multi-line phones and provide information to patients.
Requirements
- Medical office experience is REQUIRED.
- Excellent customer service skills.
- Strong phone and computer skills.
- Knowledge of medical terminology.
- Ability to multi-task calmly in a busy environment.
- Ability to collaborate in a team environment.
- High level of maturity and professionalism.
Nice-to-haves
- Athena EMR experience preferred.
- 1 year of medical office experience (preferred).
- 2 years of customer service experience (preferred).
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
