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Medical Front Desk Representative - Bilingual
$27,040 - $31,200/Yr
Mp Hr Community - Lawrenceville, GA
posted about 2 months ago
Full-time - Entry Level
Lawrenceville, GA
About the position
The Medical Front Desk Representative is responsible for providing excellent customer service in a medical office setting, specifically in ophthalmology. This role involves greeting patients, collecting and verifying insurance information, scheduling appointments, and managing payment transactions. The representative plays a crucial role in ensuring a smooth patient experience from check-in to check-out.
Responsibilities
- Greet patients upon arrival and gather necessary demographics and insurance information.
- Collect due balances and post payments accurately.
- Schedule appointments and manage follow-up calls to remind patients of upcoming appointments.
- Answer multi-line phones and address patient inquiries or direct them to the appropriate party.
- Perform clerical duties including scanning documents and verifying insurance benefits.
- Balance daily receipts and reconcile with payment postings.
Requirements
- Bilingual in English and Spanish.
- Customer service experience in a medical office setting.
- Proficient in computer skills, particularly with NextGen software.
- Strong communication and organizational skills.
- Meticulous attention to detail and time management abilities.
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- Retirement plan
