Medical Front Desk

$29,120 - $39,520/Yr

Confidential - Westerly, RI

Part-time - Entry Level

Westerly, RI

About the position

We are seeking a dedicated and professional Front Desk Agent to join our medical office team. This role serves as the first point of contact for patients and visitors, providing exceptional service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression.
• Answer phone calls with excellent phone manners, addressing inquiries and directing calls as necessary.
• Schedule appointments and manage the front desk calendar effectively.
• Confirm appointments and insurance copays.
• Maintain accurate patient records and file documents in accordance with office protocols.
• Assist with care plans and ensure that all patient information is up-to-date in the system.
• Provide support in coding and billing processes as needed.
• Uphold confidentiality and comply with HIPAA regulations at all times.
• Share office cleaning duties.

Requirements

• Strong phone and communication skills for interacting with patients and staff.
• Ability to assist with insurances and understand basic coding principles is beneficial but not necessary.
• Excellent organizational skills to manage files and maintain an orderly front desk area.
• A commitment to providing outstanding patient service in a friendly, professional manner.

Nice-to-haves

• Familiarity with electronic health record systems is helpful but training is provided.
• Experience in medical office settings is a plus but not required.

Benefits

• Competitive hourly wage ranging from $14.00 to $19.00 based on experience.
• Opportunity for training in electronic health record systems and coding processes.