Medical Front Office Assistant (08257)

Full-time - Entry Level

Health, AR

Justice, Public Order, and Safety Activities

About the position

The Hillsborough County Sheriff's Office (HCSO) is seeking a professional clerical support staff member for the Occupational Health and Wellness Center. This role involves performing a variety of general and advanced clerical tasks to ensure the efficient delivery of patient care. Responsibilities include answering phones, scheduling appointments, processing medical records, and managing patient check-in and check-out procedures. The position requires adherence to established standards and practices, maintaining professionalism and confidentiality at all times.

Responsibilities

• Schedule appointments for new and recurring patients based on provider availability.
• Greet patients and visitors in a courteous and friendly manner and obtain insurance information and any other necessary data to update patient demographics.
• Provide patients with required forms for completion, as well as copies of office policies and legally required documents.
• Handle check-in and check-out procedures, manage rescheduled and cancelled appointments, and maintain the patient schedule to maximize patient care and clinic flow.
• Answer multi-line telephones in a cordial and professional manner and direct calls to appropriate staff; retrieve voice mail messages and direct where appropriate.
• Communicate with patients to address their needs as soon as possible; handle patient concerns or refer to administration appropriately.
• Accurately scan and upload medical documents into patient electronic medical records (EMRs); maintain accurate and up to date EMRs.
• Set up office for daily operation by preparing patient charts and ensuring daily schedules are printed; monitor the lobby to ensure organization and cleanliness.
• Maintain the confidentiality of patients' personal information and medical records.
• Compile data, compute, and verify figures.
• Review forms, documents, and other materials for accuracy.
• Provide assistance to staff and the public as required.
• Respond to inquiries and search files for requested information.
• Maintain custody of supplies and other property.
• Operate office equipment such as copiers, telephones, scanners, and shredders.
• Perform basic clerical computer operations using word processing, spreadsheet, database management, and other applications to add/verify patients, print out relevant forms for processing, respond to emails, and generate new patient packets updating information as needed.
• Perform other clerical duties such as photocopying; ordering and issuing supplies; and sending, receiving, sorting, and distributing mail.
• Comply with all rules, regulations, and procedures including, but not limited to, Office of the Inspector General (OIG) program, Health Insurance Portability and Accountability Act (HIPAA), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and any other state, local, or federally mandated regulations that affect a physician's office.
• Perform other related duties as required.

Requirements

• A high school diploma or possession of a GED certificate.
• Two years of experience in a medical office environment, or
• A high school diploma or possession of a GED certificate with successful completion of a secretarial, business and office technology, or office professional training program and one year of experience in a medical office environment, or
• An associate degree from an accredited institution of higher education and one year of experience in a medical office environment.

Nice-to-haves

• Experience with eClinicalWorks.
• Experience with Microsoft Office Excel and Word.