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Medical Front Office Coordinator
Complex Vein and Vascular Specialists - Dallas, TX
posted about 2 months ago
About the position
The Medical Front Office Coordinator at Complex Vein and Vascular Specialists is responsible for providing exceptional patient care and administrative support in a busy medical practice. This role involves managing patient interactions, scheduling appointments, and ensuring smooth office operations while adhering to HIPAA regulations. The coordinator plays a vital role in creating a welcoming environment for patients and facilitating efficient healthcare delivery.
Responsibilities
- Welcome patients with a warm and professional demeanor, ensuring they feel comfortable and valued from the moment they walk in.
- Efficiently manage patient check-in and check-out processes, including collecting co-pays, deductibles, and outstanding balances.
- Conduct insurance verifications and obtain necessary authorizations and referrals to ensure seamless patient care.
- Schedule appointments and procedures with precision, optimizing the surgeon's schedule for maximum efficiency.
- Answer, screen, and direct incoming phone calls with professionalism and accuracy.
- Adhere to HIPAA regulations to protect patient confidentiality.
- Perform various administrative duties as needed to support the smooth operation of the office.
Requirements
- High school diploma or equivalent is required.
- Minimum of 3 years of experience in a front desk role within a physician's office.
- Strong working knowledge of insurance coverages and billing processes.
- Experience with Electronic Medical Records (EMR) systems; proficiency with E-Clinical Works preferred.
- Experience with basic desktop software including Microsoft Office.
- Excellent time management skills with the ability to multitask and prioritize effectively.
- Attention to detail and accuracy in record-keeping.
- Excellent customer service and communication skills.
- Fluent in English.
Nice-to-haves
- Bilingual in Spanish is a plus but not necessary.
Benefits
- Dependent health insurance coverage
- Health insurance
- Opportunities for advancement
- Paid holidays
- Paid time off
- Paid training
- Uniform allowance
