Medical Office Admin

Hanger Prosthetics & Orthotics - Eau Claire, WI

Part-time - Entry Level

Remote - Eau Claire, WI

Health and Personal Care Retailers

About the position

As a Medical Office Administrator at Hanger, Inc., you will play a crucial role in providing the highest level of customer service to patients, fellow employees, and referral sources. Your primary responsibility will be to coordinate and administer the front office activities, ensuring that all patient information, insurance details, and pre-authorization information are accurately obtained and compliant with relevant laws and company policies. You will maintain excellent customer service relationships with patients and referral sources, ensuring their needs are met with professionalism and care. In this position, you will be responsible for obtaining accurate insurance information, including eligibility and benefits verification, and providing counseling to patients regarding their financial responsibilities once benefits have been verified. You will also handle co-payments and over-the-counter cash transactions, ensuring compliance with cash handling guidelines. Maintaining accurate and complete patient files is essential, as is ensuring the privacy and security of protected health information in accordance with HIPAA regulations. You will assist with patient follow-up, quality assurance, and compliance with internal controls related to cash receipts and billing system data entry. Efficient management of multiple phone lines, clear and concise written documentation, and filing of patient charts will be part of your daily tasks. Additionally, you will coordinate scheduling for practitioners to ensure proper coverage of patient appointments and manage referrals, authorizations, and prescriptions to ensure timely processing. This role may also involve performing other duties or special projects as assigned, contributing to the overall efficiency and effectiveness of the Patient Care Center.

Responsibilities

• Provide the highest level of customer service to patients, fellow employees, and referral sources.
• Obtain accurate insurance information, including eligibility and benefits verification and pre-authorization.
• Counsel patients on their financial responsibilities once benefits have been verified.
• Collect co-payments and over-the-counter cash when applicable, completing cash receipts per guidelines.
• Maintain accurate and complete patient files in compliance with Hanger Compliance Policies.
• Ensure the privacy and security of protected health information per HIPAA rules.
• Assist with patient follow-up as directed.
• Assist with quality assurance to ensure patient satisfaction with Patient Care Center services as necessary.
• Comply with the system of internal controls for handling cash receipts, including billing system data entry and bank deposits.
• Enter patient demographics and insurance verifications as appropriate.
• Efficiently manage multiple phone lines.
• Record clear, concise, and accurate written documentation.
• File all patient charts and other documentation following established guidelines.
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Process and monitor referrals, authorizations, and prescriptions to ensure complete and timely information is received.
• Perform other duties or special projects as assigned.

Requirements

• High school diploma or equivalent combination of education and experience required.
• Minimum of one year customer service, administrative, or related experience required.
• Must score a minimum of 70 on Hanger's behavioral skills assessment as part of the selection process.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined in Hanger's Motor Vehicle Safety Policy and Procedures.
• Experience as a receptionist or with medical front office responsibilities is preferred.

Nice-to-haves

• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and front office duties preferred.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, including facsimile machines, calculators, postage machines, copiers, etc.

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest