Medical Office Administrator I - Spokane WA (Veradale/South Hill)

About the position

The Medical Office Administrator I at Kaiser Permanente is responsible for managing and coordinating medical operations within the facility. This role involves directing the design and implementation of effective programs, providing analytical and operational support, and ensuring compliance with organizational policies and regulatory requirements. The administrator will monitor department performance, develop recommendations for improvement, and foster a culture of compliance and integrity within the team.

Responsibilities

• Manages and coordinates the design and implementation of programs in support of department/facility care delivery and administrative operations.
• Provides leadership and support to health plan staff.
• Monitors department(s) performance along a set of key indicators, identifies early warning indicators and implements improvement programs.
• Monitors the management of key cross-department/facility projects to increase organizational efficiency.
• Plans and executes department-based budgeting and identifies priorities.
• Coordinates program resources and issues with health plan staff with medical group partners.
• Coordinates project management with other support department(s) such as IT projects, support issues.

Requirements

• Minimum three (3) years of management experience.
• Bachelors degree in health care, public or business administration, or related field OR four (4) years of experience in a directly related field.
• High school diploma or General Education Development (GED) required.
• Broad knowledge and understanding of health care delivery in an ambulatory setting and quality assurance issues related to all areas of health care.
• Experience developing and implementing effective programs and change initiatives.
• Ability to make decisions and set priorities based on customer need and organizational priorities.
• Highly effective interpersonal and influence skills required to develop and maintain medical staff, administrative and community relationships.
• Demonstrates ability to develop and lead a team.

Nice-to-haves

• Healthcare management experience.
• Preferred license in the state of WA as a Registered Nurse, Nurse Practitioner, Physician Assistant, or other health care area related license.
• Masters Degree (MPH, MPA, MBA) or related healthcare field preferred.