Medical Office Administrator

$47,840 - $52,000/Yr

Stella Center - Oak Park, IL

Full-time - Entry Level

Remote - Oak Park, IL

Ambulatory Health Care Services

About the position

The Medical Office Administrator at Stella Center plays a crucial role in ensuring a smooth and comforting experience for patients seeking mental health treatments. This position involves managing patient inquiries, scheduling, and office operations while fostering effective communication between patients and the clinical team. The administrator will also maintain office supplies and coordinate community outreach events, contributing to a supportive and organized clinic environment.

Responsibilities

• Ensure each patient's journey is smooth and comforting, from warm welcomes to post-treatment care.
• Manage patient inquiries through emails, calls, and in-person interactions with empathy and professionalism.
• Juggle various tasks, including patient scheduling, file management, and office operations, with precision and efficiency.
• Bridge the gap between patients and the clinical team, fostering effective communication and collaboration.
• Maintain and stock office supplies, purchase office and patient refreshments, creating a welcoming and organized space.
• Be the clinic's general point of contact for all internal and external parties.
• Help coordinate open houses and information sessions, coordinating with members of the broader mental health and wellness community.

Requirements

• At least two years experience in a similar role.
• Knowledge of EMR systems and mental health care is a bonus.
• Proficiency in Google Suite, Microsoft Office, and CRM systems like Help Scout, Zendesk, or Salesforce.
• A Bachelor's degree is preferred but not essential.
• Exceptional attention to detail, organizational skills, and the ability to thrive in a fast-paced environment.

Nice-to-haves

• Knowledge of EMR systems and mental health care is a bonus.
• A Bachelor's degree is preferred but not essential.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance