Hanger Prosthetics & Orthotics - Easton, MA
posted 4 months ago
As a Medical Office Administrator at Hanger, Inc., you will play a crucial role in providing administrative support to patients, fellow employees, and referral sources. This position involves coordinating and managing front office activities to ensure smooth operations within the clinic. The ideal candidate will possess a strong background in administrative roles, showcasing excellent computer proficiency and customer service skills. Your responsibilities will include scheduling patient appointments, validating insurance and payment authorizations, inputting claims, processing payments, conducting account collections, and performing billing research. You will also be responsible for responding to telephone inquiries, ensuring that all patient interactions are handled with care and professionalism. In this role, you will be tasked with creating new patient charts and maintaining accurate patient records. This includes scanning and filing patient documents to ensure that all information is complete and accurate. You will manage incoming phone calls, obtain insurance authorizations, and provide financial counseling for patients, including posting over-the-counter payments. Daily document research will be conducted using an electronic health/medical record system, which is essential for maintaining the integrity of patient information and ensuring compliance with healthcare regulations. The position requires a high school diploma or GED, with less than one year of customer service or administrative experience. However, candidates with 1-2 years of experience with EMR systems, particularly NextGen and/or OnBase, will be preferred. A working knowledge of HIPAA and medical insurance regulations is also beneficial. The role demands excellent organizational skills, the ability to multitask in a fast-paced environment, and strong interpersonal communication skills to effectively interact with a diverse population of patients and healthcare professionals.