Hanger Clinic: Prosthetics & Orthotics - West Wenatchee, WA
posted 23 days ago
Full-time - Entry Level
Remote - West Wenatchee, WA
About the position
The Medical Office Administrator at Hanger Clinic plays a crucial role in providing administrative support to patients and staff, ensuring smooth front office operations. This position involves managing patient appointments, maintaining records, and facilitating communication between patients and healthcare providers, all while upholding the highest standards of customer service and operational efficiency.
Responsibilities
- Responsible for patient appointment scheduling
- Creation of new patient charts and maintenance of patient records
- Scanning and filing patient documents and ensuring complete and accurate information
- Managing incoming phone calls
- Obtaining insurance authorization
- Providing financial counseling for patients and posting over the counter (OTC) payments
- Daily document research on an electronic health/medical record system
Requirements
- High school diploma or GED required
- Less than 1 year of customer service, administration or related experience
- Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
Nice-to-haves
- 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase)
- Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
- Associate's degree
- Ability to type 40 correct words per minute
- 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems
- Basic administrative math accounting skills
Benefits
- Health insurance
- Paid holidays
- Flexible scheduling
- Professional development opportunities
